Job Introduction
We are looking for an experienced Residential Children's Services Operations Manager who is well versed in working within the Social Care Common Inspection Framework. This is a regional role, managing the Registered Service Managers, with responsibility of approximately 4 services who operate under the new Multi Building Registration from Ofsted.
Main Responsibility
Reporting to the Head of Care and working alongside your partner Operations Manager, you will be responsible for leading and managing a cluster of Registered Service Managers under Multi Building Registration (MBR). You will provide clear direction and support, be a positive role model, uphold effective supervisions and performance management and lead on appraisals and recommendations to achieve key performance indicators.
Being a strong proven manager, you will support and manage through your team, the Head of Care in ensuring that the operating model is fit for purpose and that our service operates to outstanding levels of care and that the operating objectives are met. You will also be responsible for:
- Working in line with the Social Care Common Inspection Framework, carrying out monthly quality review and monitoring to ensure that our Registered Service Managers are coached, mentored and managed in line with regulatory requirements
- Producing and overseeing development plans for each service, ensuring the delivery of high quality, informed practice in line with the Company’s approach to care.
- Evaluating standards of performance, in line with Regulations 44 and 45. Including developing plans which address strengths and weaknesses identified through these activities.
- Liaising with the various internal and external teams and placing authorities to ensure that the care needs of new and existing children are met. Specifically, in relation to plans and objectives for placements set out at point of referral
- Work with the Referrals Manager to meet agreed admissions and placement targets.
- Identify, report and manage current and emergent risks, including those that may impinge upon safeguarding and statutory compliance or inspection rating. Devise and direct improvements to mitigate risks working closely with the functional and governance teams across the organisation, seeking advice and guidance where appropriate.
- Report on quality of service and agreed Key Performance Indicators on a monthly basis to the Head of Care and Director of People and Operations.
- Provide on-call escalation support where required.
- Ensure that the Company's financial and administrative procedures are adhered to and to work within a set budget.
- Ensure all necessary documentation required by regulators is completed to a high standard and be available for inspections, checks or interviews as requested.
- To oversee an On-Call system which ensures 365 24/7 support to all AWW homes in England and Scotland whilst supporting the work life balance of our management teams.
- Ensure continual quality improvement to achieve and maintain Ofsted ratings of Outstanding/Good.
The Ideal Candidate
At least 6 years in depth, recent residential childcare experience working with young people with challenging behaviour and at least 4 years’ management experience in a care environment, including recruitment, training, managing performance and disciplinary interviews
- Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services
- Experience of working with OFSTED and other regulatory bodies, and understanding frameworks and assessment standards
- Experience of handling conflict and managing sensitive issues to achieve positive outcomes
- Up-to-date knowledge of relevant Child Care Legislation, Government Guidance and Best Practice.
- Detailed, working knowledge of Child Protection Policies and Procedures.
- Ability to support the management of homes and schools including allocation of duties and responsibilities, staff deployment, day-to-day supervision and oversight
- Full UK driving licence and access to a car
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, as we follow safer recruitment processes. We are an equal opportunities employer.
Package Description
£50,000 - £60,000 plus car allowance
Benefits include:
- Pension scheme
- Paid holiday
- Performance bonus based on quality outcomes
- Private Health Cover
- A 24/7 employee assistance and counselling programme
- 'Above and beyond' recognition scheme
- Full funded training for your CPD and recognised qualifications
- Employee medical benefit scheme
- Employee discount scheme
- Access to employee engagement events
- Ongoing continuous professional development opportunities
About the Company
AWW is one of the UK’s leading specialist providers of residential care for children who have suffered trauma and adversity.
We provide compassionate, nurturing care for children who are in crisis and have complex needs, supporting them to move from a difficult past to a brighter future.
Our homes are located in the peaceful and inspirational countryside of Cumbria, Northumbria, the Yorkshire Dales National Park and southern Scotland. Here, children experience safety and stability, as well as our renowned spirit of adventure and challenge: the ‘Wilderness Way’. With our support, children are able to thrive.
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