Registered Service Manager

Job Introduction

We have a exceptional opportunity for a Registered Service Manager to lead in a pioneering role under the new Multi-Building Registration Ofsted Policy Guidance. This rare opportunity will truly help to forge a new path in the children's residential sector.

As Registered Service Manager, working with A Wilderness Way offers you the opportunity to truly make a difference to children’s lives. Our offer, which has evolved over time, is now high intensity assessment-based care, with the desired outcome of successful transition into permanency.  Our focus for care and education is on stability and safety, health and wellbeing, relationships and preparing for independence and living in the wider world.

Main Responsibility

Reporting to the Operations Manager, you will effectively and efficiently manage a Multi-Building Registration which accommodates between 4 and 6 children. You will be responsible for the leadership, management and operation of this service, supporting children who predominantly are with us for a period of around 4 months, where the aim is to support both the child and their external team to move towards achieving the goals on their permanency plan.

The Registered Service Manager will set the operational direction and organise the effective running of the service to meet its Statement of Purpose.

Through your positive outlook and ability to see beyond behaviours, this role will reward your hard work through the positive outcomes that we achieve for our children during their time with us. A significant number of children move on from AWW to some level of permanency, whether that be foster care, a ‘step down’ provision or back to their family environment.  

You will be accountable for:
• The progress and development of the children we look after
• The development of the service in line with its Statement of Purpose
• The admissions and transition of children in your care
• Placement objective planning and ensuring that these objectives are being met by your teams
• Communication and collaboration with all external stakeholders
• Leadership and management of the leadership team and effectively facilitating the cycle of care. Ensuring that they effectively lead and manage their people through the relevant hierarchy of the service.
• Conducting half-yearly and annual reviews with the SRSW’s and AM/QM. 

You will ensure effective delivery of the main responsibilities of a Registered Manager and you will effectively lead and manage an Assistant Manager, ensuring they have what they need to be the best that they can be and achieve the best possible outcomes for the children in our care and the teams we employ.

You will also be responsible for the commercial and financial aspects of your service, ensuring occupancy commitments are achieved and that your operational budgets are effectively managed, including but not exclusive to your people costs.

We are an equal opportunities employer and have a commitment to safeguarding children; we follow safer recruitment processes. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Proof of identity will be required and a reference will be contacted prior to interview.

The Ideal Candidate

You will have extensive experience managing a large team of support workers and carrying out effective supervisions, and you will thrive on their development.  With an in-depth knowledge of regulations for children’s homes, it’s essential you have a minimum of a Level 3 Diploma in Children and Young People’s Workforce or equivalent. If you have completed the Level 5, all the better, although we will support you to achieve this within the regulated timescales.

We are looking for people who: 

  • Are creative and passionate about working with children
  • Can teach and train others, whilst giving them support and feedback
  • Want to work towards lifelong outcomes for each individual child
  • Can collaborate with and support the team to create an exceptional service
  • Have experience as an Assistant Manager of a large service with high volumes of support workers or as a Registered Manager in a multi-placement service
  • Are passionate about taking our children outside wherever possible and making the most of our beautiful surroundings to challenge and inspire our children
  • Have previous experience of working with children who present with emotional or behavioural difficulties
  • Have experience of managing finances and budget control
  • Understand and can apply the Children’s Home Regulations and Quality Standards and Ofsted SCCIF, and have expert understanding of Safeguarding and Reg 44
  • Full UK driving licence and access to a car.

We are known for our unique outdoor learning programmes, as well as our therapeutic activities, and we combine community activities and applied learning with functional skills and a range of different qualifications. This flexibility offers unrivalled opportunities for our teams to design a care and learning programme which the children will truly enjoy and engage with, and which will lead to personal success.

Package Description

£52,000 plus excellent benefits

Benefits include:

  • Pension scheme
  • Paid holiday
  • Performance bonus based on quality outcomes
  • Private Health Cover
  • A 24/7 employee assistance and counselling programme
  • 'Above and beyond' recognition scheme
  • Full funded training for your CPD and recognised qualifications
  • Employee medical benefit scheme
  • Employee discount scheme
  • Access to employee engagement events
  • Ongoing continuous professional development opportunities

About the Company

AWW is one of the UK’s leading specialist providers of residential care for children who have suffered trauma and adversity.

We provide compassionate, nurturing care for children who are in crisis and have complex needs, supporting them to move from a difficult past to a brighter future.

Our homes are located in the peaceful and inspirational countryside of Cumbria, Northumbria, the Yorkshire Dales National Park and southern Scotland. Here, children experience safety and stability, as well as our renowned spirit of adventure and challenge: the ‘Wilderness Way’. With our support, children are able to thrive.


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